FAQ

Food Palace

FAQ

(1) How it Works?

  • Food Palace offers a Meal Plan system that delivers healthy, home-cooked food to customers in Manipal on a subscription basis.

  • You can customize you meal plan by choosing the meal type and the number of meals you want to receive.

  • To subscribe to a meal plan, you will need to fill out the form Click Here and share the payment receipt screenshot via WhatsApp to +91 8453555338

  • The Meal Plan system offers full flexibility to change meals, delivery address, time, and even cancel meals for the day.

  • Customers can get a full refund for any meals they cancel, which will be credited to their account at the end of the cycle or adjusted against their next billing cycle.





(2)What are the meal plan subscriptions prices?
  • Only number of meals collected are considered and not the number of days. Ex: 30 Meals and not 30 days.

  • A meal skipped will be carry forwarded. Until 45 days.

  • Packing Charges ₹10 per meal will be applicable in PickUp Orders & Home-Delivery Orders.

  • Free Home Delivery.

  • Only Saturday Lunch will be Poori instead of Chapathi.


Meal Subscription Plan
No. of Meals Veg (North Indian) Full Non-Veg Half Non-Veg
15 Meals 1050 ₹ 1500 ₹ 1200 ₹
30 Meals 1950 ₹ 2850 ₹ 2250 ₹




(3) What do I get in a Vegetarian Meal?

There is two options to choose from,


  • Veg Rice Meal Combo ₹70- White Rice, Wheat Chapathi (4 N), Yellow Dal , Dry Sabzi of the day , Gravy Sabzi of the day, Curd.

  • Veg Chapathi Meal Combo ₹70- Wheat Chapathi (6 Nos), Yellow Dal, Dry Sabzi of the day, Wet Sabzi of the day, Curd.

PS: Veg Sabzi menu are daily changing.




(4) What do I get in a FULL NON-Vegetarian Meal?

There is two options to choose from,



  • Full - Non Vegetarian Rice Meal Combo ₹100- Chicken Gravy #1, Chicken Gravy #2, White Rice, Wheat Chapathi (2 Nos), Masala Curry, Vegetable Sabzi

  • Full - Non Vegetarian Chapathi Meal Combo ₹100- Chicken Gravy #1, Chicken Gravy #2, Wheat Chapathi (4 Nos), Masala Curry, Vegetable Sabzi PS: Chicken items menu are daily changing.


(5) What do I get in a HALF NON-Vegetarian Meal?

There is two options to choose from,



  • Half - Non Vegetarian Rice Meal Combo ₹80- Chicken Gravy #1, OR Chicken Gravy #2, White Rice, Wheat Chapathi (2 Nos), Masala Curry, Vegetable Sabzi

  • Half - Non Vegetarian Chapathi Meal Combo ₹80- Chicken Gravy #1, OR Chicken Gravy #2, Wheat Chapathi (4 Nos), Masala Curry, Vegetable Sabzi

  • PS: Chicken items menu are daily changing.






(6) How to order Homemade food from Food Palace?



(7) What are the standard meal delivery timings?

  • The delivery for lunch is between 11.00 am to 2 pm. For dinner, the usual delivery is between 7.00 pm to 9.00 pm. We deliver your meal every day on said timings, except on Sunday.


(8) Do I have to choose the meals daily?

  • The options are available in the Meal Plan Subscription Plan. You can plan in advance at once. You will be asked to set your preferences – cuisine, format, and chicken (Full Meal or Half Meal if you’ve chosen a non-veg format) at the time of purchasing your subscription.

  • The cut-off period for cancellation of lunch orders at 11am (on the same day) and 7pm (same day) for dinner orders.
  • Meals delivered Daily or delivered on your request.


(9) Can I change my delivery address after I have purchased a subscription?

  • Yes, you can change your address after purchasing Meal Subscription, you can also WhatsApp us on 8453555338 for any assistance.


(10) Can we choose our own delivery dates?

  • You can choose the delivery dates within the validity period of your lunch/dinner subscription plan. For instance, a 15 meals plan has a validity of 30 days, 30 meals plan has a validity of 45 days.


(11) Can we cancel a meal on any given day once a subscription is taken?

  • The cut-off period for cancellation of lunch orders at 11am (on the same day) and 7pm (same day) for dinner orders.

  • You can cancel a meal from your subscription in advance. The credit for the cancelled meal will be carry forwarded and can be utilized within the validity period of your meal subscription.

  • A 15 meals plan has a validity of 30 days, 30 meals plan has a validity of 45 days.



(12) Is it possible to get a combination of veg and non-veg meals?

  • NO. But you can opt for two subscription packages accordingly.



(13) I paid for the subscription, but no longer require the services. Can I get a refund?

  • Suppose you are leaving town or unsatisfied with the food or unhappy with our services, we will provide you with a refund on a pro-rata basis, i.e., you will be refunded based on the number of meals you have consumed from your subscription , given you have already started the subscription.



(14) Can I customise my meal as per the food I am allergic to?

  • We understand the severity of food allergies; however, we do not customise as per your food allergies. Customers concerned with food allergies kindly inform an hour in advance before the delivery. Being homemade, we ensure that our food is fresh and free of any preservatives, taste enhancers, colours and other additives.



(15) Is Homemade food from Food Palace healthier?

  • Yes, Homemade food is always healthier as it does not contain any artificial flavours or additives, unlike restaurant food. It is also hygienic and more nutritious since it involves a balanced meal consisting of veggies, meat, and other nutrition sources. These foods are healthy and a balanced diet consisting of rice/bread, veg/non-veg curry and curd. Home-cooked food is much more economical, nutritious and healthier when compared to restaurant food. We focus on helping our customers eat healthy by delivering homemade food that is made hygienically using healthy and fresh ingredients, boosting your immunity.



(16) Are there trial Meal?

  • No, Sorry, we do not offer trial meals.



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